Unit 29a the Abbeycentre

Longwood Road

NEWTOWNABBEY

County Antrim

BT37 9UH

 

 

  

IMPORTANT INFORMATION

 

Please be aware that due the upgrading of our clinical system, at present there is a significant delay in processing Access to Notes requests which is beyond our control.  We are working hard to resolve this.

 

We thank you for your patience and understanding regarding this and apologise for any inconvenience this may cause.

 

PRESCRIPTIONS

Please ensure you order all repeat medication and have it dispensed by your Pharmacist in good time. 

 

Online ordering: www.patient-services.co.uk

 

 

Closed Bank Holidays

 

14 July 2025

25 August 2025

 

 

Outside of normal surgery hours, emergency cover is provided by Dalriada Doctor-on-Call Service.

 

Tel: 028 25 663500

 

 

 

Opening hours

 

Monday - Friday

 

0900 - 1300

                                       

1400 - 1730

 

 

 

Register for online prescription ordering at www.patient-services.co.uk

or

Contact Reception fo Details

 

 

Thank you.

 

 

 

 

 

 

Welcome to the Whitehouse Medical Practice Website

 

We are a caring, professional, family medical practice with 5 Partners, 4 Associates and Trainee Doctors

 

Dr Tracey Cruickshanks, Dr Rosemary Kane,

Dr Claire Finnegan, Dr Jordan Allen, Dr Ian Lalsingh

Dr Susie Monaghan, Dr Katharine Potts, Dr Rachael McCloskey and          Dr Liam Jordan

 

 

ZERO TOLERANCE POLICY 

 

Our staff are receiving an increasing amount of abuse from patients - this will NOT be tolerated.  Instances of abuse in ANY form eg social media, telephone, answer machine message etc, will result in the patient being removed from our Practice list.

 

Please do not challenge staff when they are unable to give you an appointment or ask for further information with respect to your query.  They are simply acting on Practice policy and assisting the GPs as requested in order to help them work effectively and safely. 

 

Our admin staff have been asked to not give appointments to people arriving at the front desk.  If you come into the surgery to request an appointment, you will be asked to phone in.  This is so we are not disadvantaging people who cannot just drop in for reasons of disability, work or caring commitments.

 

To view full policy click here

 

 

       

 

We are a Training Practice, and usually have another doctor working in the practice as part of their training.  These doctors are fully qualified and work under supervision.

 

             This may involve video taping consultations with the patients knowledge and prior consent   

 

Opening Hours

 

 Monday to Friday 09.00 am to 5.30 pm

Closed: 1 pm to 2.00 pm for Lunch

 

Please note our phone-lines are closed between 12 pm and 2 pm every day

 

 

Closed Saturday and Sunday

 

 Services we offer 

Child Immunisations 

 Asthma

 Cervical Screening

 

Chronic Disease Management

 

 Obesity Intervention

Diabetic

Epilepsy

Immunisation

 

Minor Surgery 

 

 Drug Monitoring

  NHS Travel ClinicsFamily PlanningMental Health

 

Warfarin  Monitoring

 

Smoking Cessation  

 

 

 

 

 

 

Telephone Number:  028 90 865 402    

On line Services: www.patient-services.co.uk 

(Prescription Ordering and Appointments)

 Direct Dial Telephone Numbers 
 
Telephone Consultation028 90 865 402

09.00 until slots are filled

  

Home Visit Request (to be received before 10am)

 028 90 360 520

8.30am to 5.30pm

 

 

                    

                                               

 

 Prescription Answer Service                                                       

 

 

028 90 360 510

24 hour service Mon - Fri

Antenatal Appointments (Community Midwives)028 90 552272 
   

All Other Enquires    Telephone 028 90 865402  after 11 am

 

 

ALL TELEPHONE CALLS ARE RECORDED AND MONITORED FOR TRAINING PURPOSES

 

 

 

When the surgery is closed and you need a doctor

IN AN EMERGENCY ONLY please contact

028 25 663500   

 

 

 

 

 

 IT Manager: Tracey McFall                       Practice Manager: Mrs Gillian Revie

 

Complaints

We welcome your comments about our service.  If you have any issues which you wish to raise, please ask to speak to a Senior Receptionist initially.  We operate a complaints system in line with NHS policies - any concerns will be treated seriously and investigated as appropriate.  You can make a complaint verbally to a Senior Receptionist or  to the Practice Manager.  You can also make your complaint in writing. 

Please do not send complaints via email unless advising Reception of your intention to do so, as these may not go to the appropriate person or be attended to within the relevant timeframe.