Unit 29a the Abbeycentre
Longwood Road
NEWTOWNABBEY
County Antrim
BT37 9UH
IMPORTANT INFORMATION
PRESCRIPTIONS
Please ensure you order your order all repeat medication and have it dispensed by your Pharmacist in good time. Requests should be completed by Wednesday 18 December
Online ordering: www.patient-services.co.uk
Closed Bank Holidays
Wednesday 25 December 2024
Thursday 26 December 2024
Wednesday 1 January 2025
Outside of normal surgery hours, emergency cover is provided by Dalriada Doctor-on-Call Service.
Tel: 028 25 663500
From 2 December, please call 028 38 338410
Opening hours
Monday - Friday
0900 - 1300
1400 - 1730
Register for online prescription ordering at www.patient-services.co.uk
or
Contact Reception fo Details
Thank you.
Welcome to the Whitehouse Medical Practice Website
We are a caring, professional, family medical practice with 5 Partners, 4 Associates and Trainee Doctors
Dr Tracey Cruickshanks, Dr Rosemary Kane, Dr Claire Finnegan, Dr Jordan Allen, Dr Ian Lalsingh Dr Susie Monaghan, Dr Katharine Potts, Dr Rachael McCloskey and Dr Liam Jordan
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ZERO TOLERANCE POLICY
Our staff are receiving an increasing amount of abuse from patients - this will NOT be tolerated. Instances of abuse in ANY form eg social media, telephone, answer machine message etc, will result in the patient being removed from our Practice list.
Please do not challenge staff when they are unable to give you an appointment or ask for further information with respect to your query. They are simply acting on Practice policy and assisting the GPs as requested in order to help them work effectively and safely.
Our admin staff have been asked to not give appointments to people arriving at the front desk. If you come into the surgery to request an appointment, you will be asked to phone in. This is so we are not disadvantaging people who cannot just drop in for reasons of disability, work or caring commitments.
To view full policy click here
We are a Training Practice, and usually have another doctor working in the practice as part of their training. These doctors are fully qualified and work under supervision.
This may involve video taping consultations with the patients knowledge and prior consent |
Opening Hours
Monday to Friday 09.00 am to 5.30 pm Closed: 1 pm to 2.00 pm for Lunch
Please note our phone-lines are closed between 12 pm and 2 pm every day
Closed Saturday and Sunday |
Services we offer | Child Immunisations | Asthma | Cervical Screening |
Chronic Disease Management
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Obesity Intervention | Diabetic | Epilepsy | Immunisation |
Minor Surgery |
Drug Monitoring | NHS Travel Clinics | Family Planning | Mental Health |
Warfarin Monitoring
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Smoking Cessation |
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Telephone Number: 028 90 865 402 On line Services: www.patient-services.co.uk (Prescription Ordering and Appointments) |
Telephone Consultation | 028 90 865 402 | 09.00 until slots are filled |
Home Visit Request (to be received before 10am) | 028 90 360 520 | 8.30am to 5.30pm |
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Prescription Answer Service
| 028 90 360 510 | 24 hour service Mon - Fri |
Antenatal Appointments (Community Midwives) | 028 90 552272 | |
All Other Enquires Telephone 028 90 865402 after 11 am
ALL TELEPHONE CALLS ARE RECORDED AND MONITORED FOR TRAINING PURPOSES
When the surgery is closed and you need a doctor IN AN EMERGENCY ONLY please contact
Dalriada Doctor on Call 028 2566 3500
From 2 December, please call 028 38 338410
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IT Manager: Tracey McFall Practice Manager: Mrs Gillian Revie |
Complaints We welcome your comments about our service. If you have any issues which you wish to raise, please ask to speak to a Senior Receptionist initially. We operate a complaints system in line with NHS policies - any concerns will be treated seriously and investigated as appropriate. You can make a complaint verbally to a Senior Receptionist or to the Practice Manager. You can also make your complaint in writing. Please do not send complaints via email unless advising Reception of your intention to do so, as these may not go to the appropriate person or be attended to within the relevant timeframe. |