Whitehouse Medical Group Practice

Coronavirus Information 


Click on the Link Below for Up to Date Guidance from Public Health


URL: https://www.publichealth.hscni.net/news/covid-19-coronavirus 



 If you have any queries relating to the coronavirus or indeed any symptoms: please phone NHS 111 calling your GP is only necessary if you have: an existing health condition, problems with your immune system or very serious symptoms 

This is a worrying and stressful time for Patient's and Staff, we are endeavouring to answer all queries and process prescriptions in a safe manner, so we appreciate your patience and ask that you give us sufficient time to deal with all of our daily duties.


The Surgery will open at 9am (instead of 8.30am) and will be operating a Telephone Triage Only system for ALL Doctor and Nurse Appointments


DO NOT ATTEND the Practice to request an appointment - phone first.  Please do not be offended if you are asked to leave the premises and phone instead


Please be respectful of other patients and staff of the Practice. 


We are NOT providing Asthma Rescue Packs. 

 If you are having asthmatic symptoms, please contact the Practice as normal when you will be put on the list for telephone triage.



Fit Notes (Sick Lines)




You can self-certify for the first 7 days - go to the 'How Do I?' section of our website and follow the link for self-certification forms if required. 


After the first 7 days, it is at your employers discretion what they accept www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-guidance-for-employees.

 Please click on the link above for further information



Prescription Requests, Collections & Direct Messaging to the Surgery


If you require a prescription, please ensure you nominate a pharmacy for collection - emergency prescriptions only will be held at the front desk. 

Guidance on setting up On Line Services See Below


"How to Register for on Line Prescription Requests and Messaging Service"


To activate your Patient Services Account

Go to www-patientservices.co.uk

From www.patient-services.co.uk select Register.

The Registration screen is displayed:

Complete as follows:

Have you received a registration letter from your practice?
Select No

Postcode - Enter your postcode and select Submit.
Select Whitehouse Medical Group Practice from picklist
The Create your Account screen is displayed, complete as directed on the screen.

Select the links to review the Terms and Conditions and Privacy Policy, and then tick to agree to them.

Select Register and wait for the following below.

Email Verification Sent is now displayed

Go to your own email account, locate the email from noreply@patient-services.co.uk and select the link to confirm your account.

The Email Verification screen is now displayed.

Select Login to access the account you have just created.

Enter your new Username and Password, now select Log in.

You are now presented with the Welcome screen

To upgrade your account to allow you to order Repeat Medication

Email: reception@whitehousemedicalpractice.co.uk Let us know the email address you have used to set up your account, your name, date of birth and mobile number, when your details have been confirmed, we will active your account to allow you request prescriptions.




Thank you