Unit 29a the Abbeycentre
Longwood Road
NEWTOWNABBEY
County Antrim
Northern Ireland
BT37 9UH
IMPORTANT INFORMATION
Revised opening hours
Monday - Friday
0900 - 1300
1400 - 1730
PATIENT NOTICE
The Practice will be closed 18th and 19th April for the Easter holidays.
We will re-open on
Wednesday 19th April as usual.
Please ensure you have ordered your medication on time.
Thank you.
Telephone lines have changed - please listen carefully to the new message for the option you require.
Thank you.
Register for online ordering at www.patient-services.co.uk
Thank you.
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Welcome to the Whitehouse Medical Practice Website
We are a caring, professional, family medical practice with Six Partners, 2 Associates and Trainee Doctors
Dr Gerry Meenan, Dr Tracey Cruickshanks, Dr Rosemary Kane, Dr Colin Young. Dr Claire Finnegan, Dr Jordan Allen, Dr Brian Wright and Dr Angela McCann
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ZERO TOLERANCE POLICY
Our staff are receiving an increasing amount of abuse from patients - this will NOT be tolerated. Instances of abuse in ANY form eg social media, telephone, answer machine message etc, will result in the patient being removed from our Practice list.
Please do not challenge staff when they are unable to give you an appointment or ask for further information with respect to your query. They are simply acting on Practice policy and assisting the GPs as requested in order to help them work effectively and safely.
To view full policy click here
COVID SPRING VACCINATION CLINICS
The Practice will be contacting those patients aged 75 years and over to attend for a Spring vaccination booster in April/May providing that it has been a minimum of 3 months since your previous vaccine.
Please do not contact the Practice regarding these boosters, as we will be in contact with all eligible patients in due course.
PLEASE CONTACT US AS USUAL IF YOU ARE UNWELL OR HAVE A SYMPTOM WHICH MAY BE A SERIOUS ILLNESS.
We will not be able to issue letters/ fill in forms etc other than those directly related to your medical care.
Many thanks in advance for your help and support. |
We are a Training Practice, and usually have another doctor working in the practice as part of their training. These doctors are fully qualified and work under supervision.
This may involve video taping consultations with the patients knowledge and prior consent |
Opening Hours
Monday to Friday 09.00 am to 5.30 pm Closed: 1 pm to 2.00 pm for Lunch
Please note our phone-lines are closed between 12 pm and 2 pm every day
Closed Saturday and Sunday |
Services we offer | Antenatal | Asthma | Cervical Screening |
Chronic Disease Management
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Obesity Intervention | Diabetic | Epilepsy | Immunisation |
Minor Surgery |
Drug Monitoring | Travel Clinics | Family Planning | Mental Health |
Warfarin Monitoring
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Child Immunisations | Smoking Cessation |
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![]() | Telephone Number: 028 90 865 402 On line Services: www.patient-services.co.uk (Prescription Ordering and Appointments) |
Appointments | 028 90 865 402 | Telephone 09.00 to 11.00 |
Home Visit Request (to be received before 10am) | 028 90 360 520 | 8.30am to 5.30pm |
Emergency Calls Only (this is not a prescription line) |
028 90 360 520 | |
Prescription Answer Service |
028 90 360 510 |
24 hour service |
All Other Enquires Telephone 028 90 865402 after 11.30
ALL TELEPHONE CALLS ARE RECORDED AND MONITORED FOR TRAINING PURPOSES
When the surgery is closed and you need a doctor IN AN EMERGENCY ONLY please contact
Dalriada Doctor on Call 028 2566 3500
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IT Manager: Tracey McFall Practice Manager: Mrs Gillian Revie |
Compliments, Complaints and Feedback We welcome your comments about our service. If you have any issues which you wish to raise, please ask to speak to a Senior Receptionist initially. We operate a complaints system in line with NHS policies - any concerns will be treated seriously and investigated as appropriate however, due to the current extenuating circumstances of Covid, patients should be aware that there may be a considerable delay in addressing these issues. You can make a complaint verbally to a Senior Receptionist or ask to speak to the Practice Manager. You can also complain in writing. Please do not send complaints via email as these may not go to the appropriate person. |