Unit 29a the Abbeycentre

Longwood Road

NEWTOWNABBEY

County Antrim

Northern Ireland

BT37 9UH

 

  



IMPORTANT INFORMATION


Revised opening hours


Monday - Friday


0900 - 1300


1400 - 1730


COVID Vaccinations


See the COVID Vaccination tab for Information




Due to Workload Demands


The Practice will be closing every Wednesday at 1 pm from 8 January 2019, we will

re-open on Thursday morning




Register for online ordering at www.patient-services.co.uk


Thank you.




 

 

 

 

Welcome to the Whitehouse Medical Practice Website

 

We are a caring, professional, family medical practice with six doctors

 

Dr Gerry Meenan, Dr Tracey Cruickshanks, Dr Rosemary Kane,

Dr Colin Young. Dr Claire Finnegan and Dr Jordan Allen

 

 

COVID VACCINATION CLINICS

 

Along with all local GP practices, we will be carrying out covid vaccinations for the next several weeks


Please see the COVID Immunisation Section on this website which will show when you should expect to be called.

 

Access to the practice will be restricted at times and our overall availability to deal with calls and queries will be reduced.

 

PLEASE CONTACT US AS USUAL IF YOU ARE UNWELL OR HAVE A SYMPTOM WHICH

MAY BE A SERIOUS ILLNESS.

 

However, we would appreciate it if routine queries which could be answered elsewhere or which are not medical

are not passed to us at this time.

 

We will not be able to issue letters/ fill in forms etc other than those directly related to your medical care.

 

Many thanks in advance for your help and support.

 

 

       

 

We are a Training Practice, and usually have another doctor working in the practice as part of their training.  These doctors are fully qualified and work under supervision.

 

             This may involve video taping consultations with the patients knowledge and prior consent   

 

Opening Hours

 

 Monday to Friday 09.00 am to 5.30 pm

Closed: 1 pm to 2.00 pm for Lunch

 

Please note our phone-lines are closed between 12 pm and 2 pm every day

 

Closed Saturday and Sunday

 

 Services we offer 

 Antenatal

 Asthma

 Cervical Screening

 

Chronic Disease Management

 

 Obesity Intervention

Diabetic

Epilepsy

Immunisation

 

Minor Surgery 

 

 Drug Monitoring

  Travel ClinicsFamily PlanningMental Health

 

Warfarin  Monitoring

 

Child Immunisations  

Smoking Cessation 

 

 

 

 

Telephone Number:  028 90 865 402    

On line Services: www.patient-services.co.uk 

(Prescription Ordering and Appointments)

 Direct Dial Telephone Numbers 
 
Appointments/Enquiries/Test Results028 90 865 402

Triage Request

08.30 to 11.00

Home Visit Request (to be received before 10am)028 90 360 520

8.30am to 5.30pm

 

Emergency Calls Only

                    

                           028 90 360 520                           
Prescription Answer Service028 90 360 51024 hour service

 

ALL TELEPHONE CALLS ARE RECORDED AND MONITORED FOR TRAINING PURPOSES

 

 

 

When the surgery is closed and you need a doctor

IN AN EMERGENCY ONLY please contact

 

Dalriada Doctor on Call  028 2566 3500   

 

 

 

IT Manager: Tracey McFall                       Practice Manager: Mrs Gillian Revie

 

Compliments, Complaints and Feedback

We welcome your comments about our service.  If you have any issues which you wish to raise, please ask to speak to a Senior Receptionist initially.  We operate a complaints system in line with NHS policies - any concerns will be treated seriously and investigated as appropriate however, due to the current extenuating circumstances of Covid, patients should be aware that there may be a considerable delay in addressing these issues.  You can make a complaint verbally to a Senior Receptionist or ask to speak to the Practice Manager.  You can also complain in writing. 

Please do not send complaints via email as these may not go to the appropriate person.