Unit 29a the Abbeycentre

Longwood Road

NEWTOWNABBEY

County Antrim

Northern Ireland

BT37 9UH

 

  

 

 

IMPORTANT INFORMATION

 

Revised opening hours

 

Monday - Friday

 

0900 - 1300

                                       

1400 - 1730

 

 

 

CHRISTMAS HOLIDAYS

 

The Practice will be closed on Monday 27th and Tuesday 28th December and will re-open on Wednesday 29th December.

 

We will also be closed on Monday 3rd January and re-open on Tuesday 4th January.

 

PLEASE ENSURE YOU ORDER YOUR REPEAT MEDICATION ON TIME.  REQUESTS SHOULD BE COMPLETED BY MONDAY 20th DECEMBER. 

 

Due to a shortage of GPs and the inability to obtain locums, the Practice may revert its phonelines for emergency calls only once all telephone consultation slots are filled.  Please bear with us, whilst we try to work through this difficult time.  Thank you.

 

Telephone lines have changed - please listen carefully to the new message for the option you require. 

Thank you.

 

 

 

Due to Workload Demands

 

The Practice will be closing every Wednesday

at 1 pm from 8 January 2019, we will

re-open on Thursday morning

 

 

Register for online ordering at www.patient-services.co.uk

 

Thank you.

 

 

 

 

 

 

 

Welcome to the Whitehouse Medical Practice Website

 

We are a caring, professional, family medical practice with Six Partners, 2 Associates and Trainee Doctors

 

Dr Gerry Meenan, Dr Tracey Cruickshanks, Dr Rosemary Kane,

Dr Colin Young. Dr Claire Finnegan, Dr Jordan Allen, Dr Brian Wright

and Dr Angela McCann

 

 

ZERO TOLERANCE POLICY 

 

Our staff are receiving an increasing amount of abuse from patients - this will NOT be tolerated.  Instances of abuse in ANY form eg social media, telephone, answer machine message etc, will result in the patient being removed from our Practice list.

 

Please do not challenge staff when they are unable to give you an appointment or ask for further information with respect to your query.  They are simply acting on Practice policy and assisting the GPs as requested in order to help them work effectively and safely.

 

To view full policy click here

COVID VACCINATION CLINICS

 

Thank you to all of our Patients who have attended in large numbers to have both doses of their COVID Vaccination

 

For anyone who has not yet had their first dose, please see the COVID Immunisation Section on this website

to book either by phone or online at one of the Vaccination Centres

 

Thank you for being understanding of the disruption to the practice brought about by our involvement in the Vaccination Programme

 

Access to the practice will be restricted at times and our overall availability to deal with calls and queries will be reduced.

 

PLEASE CONTACT US AS USUAL IF YOU ARE UNWELL OR HAVE A SYMPTOM WHICH

MAY BE A SERIOUS ILLNESS.

 

However, we would appreciate it if routine queries which could be answered elsewhere or which are not medical

are not passed to us at this time.

 

We will not be able to issue letters/ fill in forms etc other than those directly related to your medical care.

 

Many thanks in advance for your help and support.

 

 

       

 

We are a Training Practice, and usually have another doctor working in the practice as part of their training.  These doctors are fully qualified and work under supervision.

 

             This may involve video taping consultations with the patients knowledge and prior consent   

 

Opening Hours

 

 Monday to Friday 09.00 am to 5.30 pm

Closed: 1 pm to 2.00 pm for Lunch

 

Please note our phone-lines are closed between 12 pm and 2 pm every day

 

Closed Saturday and Sunday

 

 Services we offer 

 Antenatal

 Asthma

 Cervical Screening

 

Chronic Disease Management

 

 Obesity Intervention

Diabetic

Epilepsy

Immunisation

 

Minor Surgery 

 

 Drug Monitoring

  Travel ClinicsFamily PlanningMental Health

 

Warfarin  Monitoring

 

Child Immunisations  

Smoking Cessation 

 

 

 

 

 

Telephone Number:  028 90 865 402    

On line Services: www.patient-services.co.uk 

(Prescription Ordering and Appointments)

 Direct Dial Telephone Numbers 
 
Appointments028 90 865 402

Telephone

09.00 to 11.00

  

Home Visit Request (to be received before 10am)

028 90 360 520

8.30am to 5.30pm

 

Emergency Calls Only

                    

                           028 90 360 520                           

 

                                                             

 

Prescription Answer Service

 

 

028 90 360 510

 

 

24 hour service

   
   

All Other Enquires    Telephone 028 90 865402  after 11.30

 

 

ALL TELEPHONE CALLS ARE RECORDED AND MONITORED FOR TRAINING PURPOSES

 

 

 

When the surgery is closed and you need a doctor

IN AN EMERGENCY ONLY please contact

 

Dalriada Doctor on Call  028 2566 3500   

 

 

 

 IT Manager: Tracey McFall                       Practice Manager: Mrs Gillian Revie

 

Compliments, Complaints and Feedback

We welcome your comments about our service.  If you have any issues which you wish to raise, please ask to speak to a Senior Receptionist initially.  We operate a complaints system in line with NHS policies - any concerns will be treated seriously and investigated as appropriate however, due to the current extenuating circumstances of Covid, patients should be aware that there may be a considerable delay in addressing these issues.  You can make a complaint verbally to a Senior Receptionist or ask to speak to the Practice Manager.  You can also complain in writing. 

Please do not send complaints via email as these may not go to the appropriate person.