Unit 29a the Abbeycentre
Longwood Road
NEWTOWNABBEY
County Antrim
Northern Ireland
BT37 9UH
IMPORTANT INFORMATION
Revised opening hours
Monday - Friday
0900 - 1300
1400 - 1730
CHRISTMAS HOLIDAYS
The Practice will be closed on Monday 27th and Tuesday 28th December and will re-open on Wednesday 29th December.
We will also be closed on Monday 3rd January and re-open on Tuesday 4th January.
PLEASE ENSURE YOU ORDER YOUR REPEAT MEDICATION ON TIME. REQUESTS SHOULD BE COMPLETED BY MONDAY 20th DECEMBER.
Due to a shortage of GPs and the inability to obtain locums, the Practice may revert its phonelines for emergency calls only once all telephone consultation slots are filled. Please bear with us, whilst we try to work through this difficult time. Thank you.
Telephone lines have changed - please listen carefully to the new message for the option you require.
Thank you.
Due to Workload Demands
The Practice will be closing every Wednesday
at 1 pm from 8 January 2019, we will
re-open on Thursday morning
Register for online ordering at www.patient-services.co.uk
Thank you.
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Welcome to the Whitehouse Medical Practice Website
We are a caring, professional, family medical practice with Six Partners, 2 Associates and Trainee Doctors
Dr Gerry Meenan, Dr Tracey Cruickshanks, Dr Rosemary Kane, Dr Colin Young. Dr Claire Finnegan, Dr Jordan Allen, Dr Brian Wright and Dr Angela McCann
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ZERO TOLERANCE POLICY
Our staff are receiving an increasing amount of abuse from patients - this will NOT be tolerated. Instances of abuse in ANY form eg social media, telephone, answer machine message etc, will result in the patient being removed from our Practice list.
Please do not challenge staff when they are unable to give you an appointment or ask for further information with respect to your query. They are simply acting on Practice policy and assisting the GPs as requested in order to help them work effectively and safely.
To view full policy click here
COVID VACCINATION CLINICS
Thank you to all of our Patients who have attended in large numbers to have both doses of their COVID Vaccination
For anyone who has not yet had their first dose, please see the COVID Immunisation Section on this website to book either by phone or online at one of the Vaccination Centres
Thank you for being understanding of the disruption to the practice brought about by our involvement in the Vaccination Programme
Access to the practice will be restricted at times and our overall availability to deal with calls and queries will be reduced.
PLEASE CONTACT US AS USUAL IF YOU ARE UNWELL OR HAVE A SYMPTOM WHICH MAY BE A SERIOUS ILLNESS.
However, we would appreciate it if routine queries which could be answered elsewhere or which are not medical are not passed to us at this time.
We will not be able to issue letters/ fill in forms etc other than those directly related to your medical care.
Many thanks in advance for your help and support. |
FACE COVERINGS
Please note: face coverings are mandatory in the Practice. The Reception team have been asked to ensure that all patients attending the surgery wear a face covering at all times when inside the building. This also applies to all staff you may come into contact with.
If you feel you may be exempt from this, please advise a member of staff at the time of booking your appointment in order that any alternative arrangements may be made. Should you forget your face mask - inform a member of staff and you will be provided with a disposable mask.
PLEASE ENSURE YOU HELP US TO MAINTAIN A SAFE ENVIRONMENT FOR ALL PATIENTS, GPs AND STAFF. THANK YOU.
We are a Training Practice, and usually have another doctor working in the practice as part of their training. These doctors are fully qualified and work under supervision.
This may involve video taping consultations with the patients knowledge and prior consent |
| Opening Hours
Monday to Friday 09.00 am to 5.30 pm Closed: 1 pm to 2.00 pm for Lunch
Please note our phone-lines are closed between 12 pm and 2 pm every day
Closed Saturday and Sunday |
Services we offer | Antenatal | Asthma | Cervical Screening |
Chronic Disease Management
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Obesity Intervention | Diabetic | Epilepsy | Immunisation |
Minor Surgery |
Drug Monitoring | Travel Clinics | Family Planning | Mental Health |
Warfarin Monitoring
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Child Immunisations | Smoking Cessation |
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 | Telephone Number: 028 90 865 402 On line Services: www.patient-services.co.uk (Prescription Ordering and Appointments) |
| Telephone Consultations | 028 90 865 402 | 09.00 until slots filled |
Home Visit Request (to be received before 10am) | 028 90 360 520 | 8.30am to 5.30pm |
Emergency Calls Only |
028 90 360 520 | |
Prescription Answer Service |
028 90 360 510 |
24 hour service Monday - Friday |
All Other Enquires Telephone 028 90 865402 after 11.00
ALL TELEPHONE CALLS ARE RECORDED AND MONITORED FOR TRAINING PURPOSES
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When the surgery is closed and you need a doctor IN AN EMERGENCY ONLY please contact
Dalriada Doctor on Call 028 2566 3500
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| IT Manager: Tracey McFall Practice Manager: Mrs Gillian Revie |
Compliments, Complaints and Feedback We welcome your comments about our service. If you have any issues which you wish to raise, please ask to speak to a Senior Receptionist initially. We operate a complaints system in line with NHS policies - any concerns will be treated seriously and investigated as appropriate however, due to the current extenuating circumstances of Covid, patients should be aware that there may be a considerable delay in addressing these issues. You can make a complaint verbally to a Senior Receptionist or ask to speak to the Practice Manager. You can also complain in writing. Please do not send complaints via email as these may not go to the appropriate person. |
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