Whitehouse Medical Group Practice

Important Patient Information

Flu/Covid Clinics will commence from the start of October

Eligible Patients  will be contacted by Text or Letter and offered an appointment at our vaccine clinics. 

Flu will be offered to

All those aged 65 years and over (as at 31.3.2026)

Patients in a Clinical Risk Group (ages 6 months to 64 years old)

Pregnant Women

All Preschool Children Aged 2-4 years

Carers

Close contacts of those Immunosupressed

COVID will be offered to

All those aged 75 year and over (as at 31.3.2026)

Those Immunosupressed (aged 6 months to 74 years old)

Important Message Regarding Emails

"Unfortunately due to misuse of the email service we will no longer be accepting any communication to the practice via email. Documents will need to be handed to reception directly. All clinical enquires regarding appointments will be conducted through telephone" 

Contacting Reception for an Appointment

To arrange a call back from the doctor, please phone 02890865402. We appreciate that this line can be be extremely busy and difficult to get through to at times.  Please also be aware, once the call queue is at capacity, you will be advised to hang up and ring back. 

When all the available appointments for the day are booked, we can only take genuinely medically  urgent calls up to a maximum safe capacity - once this has been reached, you will be redirected elsewhere as per BMA guidance. 

Please do not request medication or reviews using the emergency line.

Do you know that your local pharmacist is able to offer free confidential advice on various issues including but not limited to: acne, diarrhoea, ear wax, oral and vaginal thrush, scabies etc  Please refer to the Pharmacy First tab on the website for further information on additional services.

Our admin staff have been asked to not give appointments to people arriving at the front desk. If you come to the surgery, you will be asked to phone in. This is so we are not disadvantaging people who cannot just drop in for reasons of disability or because of work or caring commitments.

Please understand that we are trying to ensure we can provide a safe service to as many people each day as possible but demand will always exceed capacity.

Thank you.