Your Doctor and Staff will always do their best for you.
To provide the finest care for ALL Patients, follow these simple guidelines
The Practice does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.
We operate a Zero Tolerance Policy, verbally abusive or violent patients will not be tolerated by the Practice under any circumstances.
All Personal Health Information (held under the Data Protection Act 2018) is STRICTLY CONFIDENTIAL.
Telephone conversations are recorded for staff training, monitoring and quality of service purposes.
We endeavour to give you the best service where possible at all times, if you wish to make a comment, compliment or complaint about the Practice, please contact the Practice Manager Mrs Gillian Revie, in writing, giving details. A response will be provided within 10 days
Health Visiting, Midwifrey, Treatment Room & District Nursing are provided by the Health & Social Care Trust. |
NON NHS SERVICES
Some services that we provide are not covered by the NHS, charges apply to these services some of which are listed below:
Medicals for Employment or Driving Insurance Claim Forms Passport Signing Private Sick Lines Travel Certification or Cancellation |
The Data Protection Act 2018 and the Access to Health Records Act 1990, gives patients the right to apply for access to their health records.
A health record contains information supplied by the patient. parent and by others involved in an individual's healthcare. Our practice holds records as written, computerised, audio, video,photograph and X-ray.
An application for access to health records held by our practice must be made in writing. We must have sufficient information to enable us to identify the paitient and locate their records. An application form can be requested from our reception staff.
Completed application forms should be marked for the attention of the Practice Manager.
Once we receive your application form, we will compile the information requested and inform you of when it will be available. We have a period of 1 month to complete this request.
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Information is not passed on without your consent, unless it is within the confines of the NHS, or by legal requirement, or it is of public interest.
The practice is computerised and registered under the Data Protection Act 2018.
It is a practice and legal requirement that all staff maintain confidientiality re patients' records.
If you require your medical number you must contact BSO Registration Office to obtain this |
Whitehouse Medical Group Practice Privacy Notice