Doctor Consultations

 

 

The Practice operates a triage system:

 

should you wish to see a Doctor please telephone   

  

 Telephone           028 90 865 402

 

Between 08.30 am to 11.00am

 

On line appointments: www.patient-services.co.uk

 

All phone-calls are recorded for monitoring and training purposes

 

 

 

 

 

 Click to View Information Leaflet 

 

ROUTINE APPOINTMENTS

 

Important Information

 

Changes to the way we work

 

Due to the increasing demand for appointments we have decided that we need to change how we work.

Many of you have told us that you find it difficult to get an appointment or speak to a doctor, so we are changing to a new system within the Practice commencing Monday 9th April 2018.   From this date we will no longer be pre-booking doctor’s appointments

All requests for a GP appointment will be sent directly to a Doctor who will phone you back on the same day

Three Simple Steps:

  1. You Telephone the Surgery – 028 90 865402 between 08.30 and 11.00am
  2. The Doctor calls you back
  3. You are always seen if needed

These changes will mean:

  • It will be easier to get through on the phone
  • Shorter waits to see the doctor
  • No wasted journeys to the surgery when you don’t need to come in

PLEASE DO NOT CHALLENGE THE RECEPTION STAFF WHEN THEY CANNOT GIVE YOU AN APPOINTMENT AFTER 11 AM - THEY ARE SIMPLY ACTING ON PRACTICE POLICY

 

IN THE CASE OF AN EMERGENCY

In any emergency case, eg Chest Pain or a Suspected Stroke you should ring 999 immediately.

 

 HOME VISIT REQUEST 

 

 

 IF YOU FEEL THAT YOU CANNOT ATTEND THE SURGERY

 

You must telephone 028 90 360 520 before 10am

 

The Receptionist shall take details and pass your request onto the On Call Doctor.    

 

The doctor will phone back to discuss your condition and to decide if a visit is the best course

of action.

 

 We would recommend that you try to attend the surgery, where we can best treat your condition.

 

The home visit number is available throughout the day in case of of emergency

 

 

 

 

 CANCELLING APPOINTMENTS

 

 

IF YOU CANNOT ATTEND OR NEED TO CANCEL YOUR APPOINTMENT

 

 We would appreciate that you let us know if you cannot attend or no longer require your appointment.

 

On average approximately 350 x 10 minute appointments are not attended each month.

 

 

It is frustrating for patients and also ourselves as these appointments could be used by someone who really needs to be seen by a doctor or nurse.

 

 

If you need to cancel an appointment you can do so by completing this online form, telephone 028 90 865402 or if you are registered for online services you have the option of cancelling your own appointment.

 

 

  Cancel Appointment form