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The Practice operates a triage system:
should you wish to see a Doctor please telephone
Telephone 028 90 865 402
Between 08.30 am to 11.00am
Treatment Room on-line appointments: www.patient-services.co.uk
All phone-calls are recorded for monitoring and training purposes
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Click to View Information Leaflet
ROUTINE APPOINTMENTS
Important Information
Telephone Triage operates in the surgery Monday to Friday between 08.30am and 11.00 am.
All requests for a GP appointment will be sent directly to a Doctor who will phone you back on the same day.
Three Simple Steps:
This will mean:
WE OPERATE A ZERO TOLERANCE POLICY: PLEASE DO NOT CHALLENGE THE RECEPTION STAFF WHEN THEY CANNOT GIVE YOU AN APPOINTMENT AFTER 11 AM - THEY ARE SIMPLY ACTING ON PRACTICE POLICY
IN THE CASE OF AN EMERGENCY
In any emergency case, eg Chest Pain or a Suspected Stroke you should ring 999 immediately.
HOME VISIT REQUEST
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IF YOU FEEL THAT YOU CANNOT ATTEND THE SURGERY
You must telephone 028 90 360 520 before 10am
The Receptionist shall take details and pass your request onto the On Call Doctor.
The doctor will phone back to discuss your condition and to decide if a visit is the best course of action.
We would recommend that you try to attend the surgery, where we can best treat your condition.
The home visit number is available throughout the day in case of of emergency
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CANCELLING APPOINTMENTS
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IF YOU CANNOT ATTEND OR NEED TO CANCEL YOUR APPOINTMENT
We would appreciate that you let us know if you cannot attend or no longer require your appointment.
On average approximately 350 x 10 minute appointments are not attended each month.
It is frustrating for patients and also ourselves as these appointments could be used by someone who really needs to be seen by a doctor or nurse.
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If you need to cancel an appointment you can do so by completing this online form, telephone 028 90 865402 or if you are registered for online services you have the option of cancelling your own appointment.
Cancel Appointment form