Repeat Prescription Ordering

 

24 hour Answering Service

 

On Line Services

 

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Repeat Prescription Ordering

 

 

 

 

 

 

 

 

On line Services

You need to register for this service

 

https://www.patient-services.co.uk

 

 

IMPORTANT INFORMATION

New On Line Repeat Prescription Service.

To register for this service Please forward your your email address to reception@whitehousemedicalpractice.co.uk.  You shall then be given your own secure login details.

 

If you used our website in the past this is no longer available for ordering your repeat prescriptions

Please register with us to start using the new On Line Services. 

 

 

 

How do I order my Repeat Medication ?          

 

You can leave your request for medication on the answering machine at any time. 028 90 360 510. The reception staff check and deal with requests left on the answering machine and shall contact you if there are any queries.  We would also appreciate if you would let us know if you wish to collect your prescription or if you want your prescription to go to your local pharmacist for collection.  Please make sure that you order your repeat medication before you run out, but not so early that we are unable to issue another prescription.  Please remember that it takes at least 72 hours to process these requests and a message left over the weekend will not be dealt with until Monday.

 
You can now order your prescripton by using our on line service, please speak to the reception staff as we need to register you for this service. You cannot use this service until we issue you with a Patient ID.
 
 
Remember to include your name,date of birth, the items you require, if you wish to collect or the name of the pharmacist you would like us to send your prescription to.
 

If you feel that you need an Antibiotic - Please telephone 028 90 360 523

 

In most situations, it is better to see the doctor and be examined before an antibiotic is needed.  However, if you suffer from a recurrent condition such as COPD or are not sure whether you need to make an appointment or not, please call the prescription line between 9am and 11 am.  The receptionist will ask you some questions and pass this information to the doctor who will usually phone you back.  Often, the doctor will ask you to come to the surgery to be seen.  Please note, we never prescribe antibiotics for children under five years old without a face to face consultation.

 

If an antibiotic prescription is issued, this will be ready for collection after 2pm.  We cannot telephone antibiotic prescriptions to chemists, but if you want your prescription left for collection by your local chemist, please appreciate that this will add an extra day to you getting your medication, as chemist collect prescriptions from us once a day. We would prefer that you request antibiotics in the morning, if you make a request for an antibiotic late in the afternoon, please be aware that you will not be able to get this until the next day.

 

 

 

If you want your local pharmacist to collect your repeat medication

 

You must order your repeat medication from the practice and ask us to send your prescription to your preferred chemist.

  Please be aware that if you avail of this service you must allow 72 hours (3 working days) before collecting your medication from the pharmacy.

 

 

 

Hospital Request for medication from Outpatient Clinics or Discharge Letters

 

If you have been issued with a note of any changes in your medication either from a hospital outpatient attendance or as an outcome of a hospital admission you will be asked to produce the note to the reception staff at the surgery.  These medication requests are scanned onto your notes and are then passed onto one of the doctors to issue your medication.  As a result of this we may have to ask you to return to the surgery to collect your prescription, as we need to check your current medication against any changes that the hospital has made. 

                            

THIS IS VERY IMPORTANT FOR YOUR SAFETY as we need to make sure that your medication is updated and if any further investigations need to be arranged by us.

 

 

 

 

 

 

 Collecting your repeat prescription

 

 

 

 

 

From the Surgery

 

If you wish to collect your repeat prescription from the surgery, please allow 24 hour (2 full working days) notice before collecting. Prescriptions cannot be collected by anyone under 16 years old.  Always check the name and address and the items on your prescription are correct before leaving the surgery.

 

By your local Pharmacist

 

Although this is not part of our service, we can offer this to you, but please be aware that your prescription shall take an extra day (72hours) to arrive at your local chemist.  Chemists come to the surgery once per day to collect prescriptions.  We find that a lot of patients to to chemists too early to collect their medication, as as a result of this chemists are making unnecessary telephone calls enquiring as to where prescriptions are.  This keeps our telephone lines busy and causes delays for patients getting through to us.