Appointments                028 90 360 521

 

Enquires                          028 90 360 523

  

Home Visit Request      028 90 360 520

 

Prescriptions                 028 90 360 510

 

Test Results                   028 90 360 522

 

Treatment Room           028 90 360 511

 

Health Visitors               028 90 360 512

 

Midwives                         028 90 808 239

 

 

 If I need to speak to reception staff?  

   

Telephone Enquiries:                  9.00am to 12 noon & 2.00pm to 5.00pm

Email:                              reception@whitehousemedicalpractice.co.uk

 

We deal with an average of 700 to 800 calls per day, which are recorded for training purposes.

We have direct telephone line numbers to help us deal with specific calls from patients.

  

We would appreciate if you could contact us by using the appropriate number.

Reception staff can only deal with one person at a time on each line number. If you get an engaged tone, this means that someone is on the line.

Our telephone lines are extremely busy first thing in the morning; you may find that if you need to speak to a receptionist for a non-urgent matter that telephoning after 11.00 will make it easier to get through.

Please only use the answering machine for repeat prescription requests 

 

 

  

What happens if I need a sick line? 

 

Telephone Enquiries: 9.00am to 12 noon & 2.00pm to 5.00pm

 

If you require a sick line you must certiy yourself for the first 7 days, you do not need a sick line from the Doctor.

(forms available at reception or by clicking the following link;

http://www.hmrc.gov.uk/forms/sc2.pdf).

 

 

It is up to your employer to decide whether you are incapable of work,  A medical certificate, now called a "Statment of Fitness to Work" from the doctor is strong evidence that you are sick and should be accepted by your employer,

 

Please make sure that you book your appointment in sufficient time if you feel that you need a continuation line, the Doctor cannot leave another line without seeing you

The doctor does not need to see you or issue a signing off line, if you feel that you are fit to go back to work, this can be discussed with your employer

 

 

 

 How do I get Test Results? 

 

Telephone 028 90 360 522   From 2.00pm to 4.00pm

 

If you have tests undertaken at the surgery, we would appreciate if you wait for 5 days after having your tests taken before contacting us for the results.  It is your responsibility to contact us for your results. The test result line is available from Monday to Friday from 2.00 to 4.00pm.

 If the doctor needs to contact you regarding any of your results the reception staff will phone you. 

If you wish to receive any blood results that need further action you can provide us with your email address, we will then send message to you. 

 

Please make sure that we have your correct telephone numbers.

 

For tests carried out at the request of a hospital doctor or nurse,  these tests may be sent directly to you or they may be explained to you at your next outpatient appointment or they may be sent to us. 

It can take at least 4 to 6 weeks for us to receive a letter from a hospital clinic.  

If you have a query, you should contact the secretary at the hospital initially, they should be able

to tell you how you will be informed of your results.

 

 

 

Change of Address or Telephone Numbers

Telephone Enquiries: 9.00am to 12 noon & 2.00pm to 5.00pm

 

It is important that you inform us of any changes in your address or telephone number. 

We may need to contact you in an emergency. 

 

If you are awaiting any hospital appointments you should be aware that you need to inform the hospital, especially of any change to your address

 

 

  

What happens if I need forms completed by the doctor?

 

If you need any type of form completed by one of the doctors, we would appreciate if you could leave your forms in at least a week before they are due. 

  

Please be aware that there is a fee for filling in most forms.

 

 

How can I register with the practice?

  

New patients joining the practice must reside in the areas of BT36, BT37 and BT15

 

When registering you shall be asked to bring an up to date Medical Card and Photographic ID. 

If you do not have a medical card we can provide a registration form that you must complete fully. 

We may need to request a copy of your passport, work permit or visa if you were

not born in the United Kingdom. 

We shall also request that you complete  New Patient Questionnaire and make an appointment with our Practice Nurse for  New Patient Medical, 

 If you fail to attend for a New Patient Medical we cannot proceed with your registration.